Careers at nGenx
“At nGenx we believe in an associate model whereby there is a natural symbiotic relationship between each associate and the organization as a whole. Each associate is part of a bigger team that makes up the company. The company in return is made up of each associate’s talent; that is why we believe the single most important component of our future viability rests in hiring dynamic and innovative individuals.”
Frank Houghton, VP Sales & Marketing
nGenx
Join a Pioneer!
Our recruiters are always searching for dedicated associates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. Our associates enjoy competitive salaries, excellent health benefits, and a network of like-minded associates that drive innovation. If you are a pioneering problem solver, that values team work and customer commitment, nGenx may be the place for you.
The postings below are not always up-to-date and some of our searches are confidential, thus if you don’t see a position that matches your talent, please send us your résumé and a cover letter that details why you would be a good match for nGenx. Contact Us
Current Job Listings
Customer Support Tech I
Location: Evansville, IN (local candidates only)
Experience: 3-5+ years
The position of Customer Support Tech I is the first level of support for billing and technical support and the initial contact for nGenx customers. This position is the entry point for all technical positions within nGenx. We have a track record of promoting to higher levels within the company based upon skill level and a desire to learn rather than seniority. nGenx is experiencing tremendous growth and we are interested in candidates that are willing to be dedicated professionals.
ESSENTIAL JOB FUNCTIONS:
• Professional customer interaction and basic troubleshooting for our “Office Anywhere” family of products
• Provide accurate and timely information to customers regarding billing questions
• Open and document customer and network trouble tickets and actions taken
• Account maintenance through move, add, change and delete tickets
• Interact with Tier II Technicians to ensure completion of escalated tickets
• Proactively seek and research product information to stay abreast of changes in products and services
• Assist with new customer and infrastructure project implementations as needed
JOB QUALIFICATIONS AND REQUIREMENTS:
Educations/Training/Experience:
• 1-2 years’ experience working with Windows computers and networking in a business environment.
• Previous Help Desk or customer support experience helpful.
Skills/Knowledge/Personal Qualities:
• Superior interpersonal skills and ability to work well with others
• Excellent oral and written communication skills
• Solid PC and Internet usage skills
• A service-oriented mindset with an understanding of the importance of maintaining quality relationships with customers
• Must possess strong interpersonal and teamwork skills
• Ability to adapt to rapidly-changing information and stressful situations
• Detail oriented organizational skills
• Analytical problem solving skills
• An ability to understand complex issues and learn quickly
• Adaptability, flexibility, and creativity
• Mature professional attitude
To apply, send your resume and cover letter to careers.
Solutions Engineer
Location: Chicago (local candidates only)
Education: Four Year Degree; comparable work experience will be considered
Experience: 5+ years
Travel: 20%
nGenx is looking for an experienced Technical Solutions Engineer to help lead our expansion in the Chicago area. As a member of the Solutions Engineering team, the Solutions Engineer interacts directly with clients and other members of the nGenx team to design and implement cloud technology solutions to meet today’s business challenges. The Solutions Engineer will have a high level of cloud computing understanding and be the customer interfacing expert.
The ideal candidate for this position will provide both technical presales support to the direct sales team and prospects and provide some post sales deployment services. As a Solutions Engineer, you will have a wealth of experience and knowledge in IT solutions in areas surrounding virtualization and cloud computing. You must have the ability to architect and present the products and solutions provided by nGenx. The Solutions Engineer will have a fairly well balanced level of technology experience and a solid understanding of current technology trends. They should also possess a history of working with sales teams to architect and present competitive solutions. This position will eventually develop into managing a team of Solutions Engineers.
To apply, send your resume and cover letter to careers.
Account Executive
Location: Various
Education: Four Year Degree; comparable work experience will be considered
Experience: 5+ years
Travel: 20%
The Account Executive will be expected to prospect for new clients to meet revenue goals. You should be able to understand the solution sales process and be able to accurately position and articulate the value proposition to each prospect. The right candidate for this position will be a technology savvy hunter who will be able to take ownership of their region to develop new business.
The Account Executive’s day-to-day activities will include, but will not be limited to:
• Prospecting for new clients to meet revenue goals
• Understanding and accurately employing the solution sales process
• Clearly articulating the cloud-based value proposition
• Achieve and exceed established monthly sales quotas
• Teaming with engineering, account management, marketing and related support staff to ensure end-to-end client sales and satisfaction
• Complying with nGenx’s standards and policies related to documentation, reporting, travel and related administrative activities
• Working independently, but also work effectively as a part of a team
• Have a solid understanding of hosted IT solutions
• Must possess a strong technical aptitude and sharpened analytical skills
• Possesses a professional and “can do” attitude
• Proven ability to manage complex sales cycles with a track record of meeting or exceeding quota goals
• Must understand the solution sales process and practice it out of philosophy
• Have proven skills to engage with, develop and close C-level prospects
• Strong written and oral communications with excellent presentation skills
• Ability to work autonomously with minimal daily direction
• Possess an entrepreneurial spirit and innovative fortitude
Additional qualifications that will help you succeed in this position:
• Possess a high level of self initiative; and conflict and problem resolution skills
• Excellent organizational and project management skills will be a necessity to be successful
• Creative with a strong ability to think outside the box
• Goal oriented and be able to work in a start-up environment (though we are not a start-up we do pride ourselves on the ability to function nimbly like one)
• Self-confident and have no fear
To apply, send your resume and cover letter to: careers
Benefits
Our unique corporate structure allows us to deliver large company benefits to our nGenx associates.
For our latest benefits package review them here: Associate Benefits